Parts and Service

Intec USA is your best source for spare parts and service on all of your freezing and chilling equipment. No matter who you purchased your equipment from, Intec is able to provide you the quality support you need to keep your equipment running optimally and your plant smoothly.

  • Our technical customer service department is focused on providing the highest quality service and products for the best value.
  • Our highly qualified engineers, technicians, and software developers have many years of experience in the food processing industry and can provide cost competitive solutions that are designed to fit your specific needs .
  • Intec maintanins a complete historical data of customer bill of materials, drawings, and purchase history .
  • Our service department is available 24/7 to provide you up to the minute technical support.
  • Our international presents with offices in New Zealand, the Netherlands and eastern United States, means there is an Intec employee working when your plant needs them.
  • All of the Intec equipment is equipped with a modem for remote access.

Preventative Maintenance

Intec believes that the best way to keep your system running smoothly and to prevent unnecessary downtime, it is imperative to perform preventative maintenance.

Intec offers an annual audit that provides detailed information on the status of your system. Through this audit you find out where areas of may be and you are able to correct them before they effect your production.

24/7 Customer Support

During normal business hours you are able to reach Intec at the Service headquarters in Durham, NC at (919) 433-0131. After hours each customer is provided with a cellular phone number to reach a Service Technician. Through the installed modem that is standard on all Intec Freezing and Chilling equipment, our Service Technician is able to trouble shoot your machine and in many cases correct your problem instantaneously. If you need a technician on site, we are able to arrange for the personal attention you need.

Strategic Alliances

Intec has strategic Alliances with may partners through out the world to provide our customers with the best of the best.

York Refrigeration providing refrigeration technicians worldwide
Intec is an authorized Hytrol Conveyor distributor which allows us to get all of your conveyor parts at the best possible price- in the quickest time